Customers ARE your business
If you don't have a clear understanding of customer satisfaction, a tested plan for customer growth and retention, and a proven methodology for customer recovery, you're missing out on revenue from increased overall customer loyalty and lifetime value.
A focus on customer satisfaction is only the beginning. Cultivate loyalty and lifetime value with proven solutions.
Customer Satisfaction and Retention
Understand how customers see you today based on multichannel interactions and surveys
Customer
Retention and Growth
Implement data-driven programs proven to grow revenues with existing customers
Customer
Churn
Prevention
Prevent customer cancellations and churn with tested and proven offers and programs
Customer Recovery and Win-Back
Identify program and product updates that could win back lost customers
Understand customer motivation and intents
Unlock valuable business intelligence when customer multichannel interaction analytics are intelligently combined with behavior and intent data from across the enterprise to drive greater lifetime customer value.
Analyze and manage the customer journey
Capture, analyze and manage the customer journey across all touch points and interactions with seamlessly integrated customer views that combine intelligence from the contact center with enterprise data points.
Intelligently automate self-service
Give customers the power of choice with self-service options that utilize AI-powered automation that integrates critical front and back-end data to personalize customer experiences that make an impact.
CLVM vs. CXM
The role of CXM in Customer Lifetime Value Management
Capture and analyze interactions and voice of the customer
Intelligently automate and improve Quality Assurance (QA), compliance and First Call Resolution using actionable knowledge in real time or post interaction.
Utilize multichannel interaction analytics to uncover customer sentiment, behavior and trends and act on the data to effectively manage and improve customer experiences.
Unique customer programs to make you a customer for life
We tailor our Customer Success Program for you
-
Highly affordable suite of unified intelligent automation building blocks
-
Free consultations with industry experts
-
Free option to try before you buy
-
Tailored solutions
-
Free hands-on onboarding for 30 days to fit the solution and demonstrate ROI
-
Unique post-sale Customer Loyalty Programs
