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Webinar On Demand:
Automated Quality Assurance for the Teleservices Industry 

AI-Driven and Automated Quality Assurance, Agent Performance Improvement and Client Satisfaction

During this live event and product demonstration, OnviSource discusses the use of AI-driven analytics and automated quality assurance for evaluating agent performance and analyzing 100% of their interactions. 

 

Discussion Topics & Demos include:
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  • Industry Challenges & Benefits of Automating QA

  • Performing QA for all interactions compared to manual and random sampling

  • Evaluating and scoring performance and measuring hard/soft skills

  • Pinpointing areas for training and improvement

  • Managing remote agents and compliance

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Demo of Intellecta TeleServ and see he  integration with the PeoplePraise platform.

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You'll also hear case studies and testimonials from one of our customers and benefit from the Q&A session as well.

View the Video

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