2024 ANNUAL MEETING
Coming Soon...
Check back soon to see the final line-up of speakers for this Annual Meeting!
The annual meeting was held March 12th-14th at
Bally's Atlantic City Hotel & Casino
Atlantic City, New Jersey
Journey Together
The theme of "Journey Together" encapsulates the spirit of collaboration, growth, and shared experiences within the Emerging Teleservices Market.
This theme not only reflects the collective journey of navigating challenges and opportunities but also emphasizes the importance of solidarity and mutual support in achieving common goals as we all journey forward into new territory as pioneers of the teleservices industry.
Conference Agenda
2024 Solution Partner Presenters
Brianna Burke
Interim President
As President of the Association of TeleServices International (ATSI), Brianna Burke leads efforts to represent the interests and needs of over 200 answering services and call centers across the world.
During her presentation, Brianna outlined ATSI's member services, extensive educational programs and the association's efforts to support the industry's growth and longevity.
Luis Casares
CEO
Explora Communication Services is a staffing company that provides support from highly trained bilingual staff to take calls as if they were at your facility. Their mission is to become an extension of their client’s operations.
Under the leadership of CEO, Luis Casares, they have more than 14 years of experience working with companies across the United States and Mexico.
Mike Heinrich
President
As President of Joon, Mike is an experienced business phone and telecom services provider, as well as an IT consultant for cloud voice and data services.
Mike provided insightful information about the latest in Cloud Services and shared the benefits of cloud SMS and transitioning from POTS lines and fax modems to eFax.
Thomas Schenk
Project Manager
Thomas Schenk demonstrated the advantages of the PeoplePraise agent engagement and performance improvement platform and the integration with OnviSource Nexe`llecta TeleServ advanced interaction analytics that delivers a combined solution for automated and AI-driven quality assurance as well as performance improvement and engagement.
