Progressive Next-Gen AI:
Transforming Today’s Contact Centers to Intelligent Contact Centers 

 

The BPO and call center industries are undergoing a rapid transformation, where traditional customer service is no longer enough. Agents are now expected to perform like Super Agents, going beyond problem resolution to relationship building, customer retention, and enhanced engagement. At the same time, BPOs must achieve operational efficiency to drive revenue growth, profitability, and business security in an increasingly competitive landscape.

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Explore the real-world and advanced solutions that enable this transformation

This webinar focuses on a suite of analytics and automation tools that unify enterprise-wide siloed data, processes, and interactions. It discusses how interaction, desktop, and data analytics, combined with workflow and process automation, can drive higher efficiency and customer-centric outcomes across the entire call center.

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The critical role of Progressive Next-Gen AI in modernizing BPO operations

This presentation describes how today’s AI can evolve beyond classifiers and generative models into AI Agents and Agentic AI, and further augmented by narrow or applied Artificial Wisdom (αAW), a breakthrough in humanized customer interactions that combines AI intelligence with emotional empathy and reasoning. Listeners will learn how AI-driven solutions can be practically implemented to enhance agent performance and customer satisfaction.

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Introducing a risk-free acquisition and deployment methodology for AI

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This methodology ensures that BPOs and call centers can adopt AI-powered solutions without unexpected costs, risks, or performance gaps, as well as, how to shift the AI solution from a tool to an intelligent and autonomous employee assisting agents, customers, and operations.

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Who Should Watch this Replay

This webinar is designed for BPO leaders, call center executives, and AI strategists who want to embrace progressive next-generation AI to transform and empower contact centers to deliver exceptional customer experiences while driving profitability and business security.