What you will learn

 

CX is a critical component of customer loyalty, but it isn’t the whole story when it comes to managing overall customer lifetime value.

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If you don't have a clear understanding of the impact of Customer Lifetime Value on your business, our experts discuss how to plan for customer satisfaction, growth and retention, customer churn prevention or even lost customer recovery during this fast-moving and fact-filled conversation.

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Our expert panelists:

Dennis Wakabayashi, Global Voice of CX

Wilson Nieves, Chief Customer Officer, Observable Services

Mark Angus, CEO & Chief Strategist, Genesis Global Business Services

Heather Turbeville, Board Member, EMERGE Global​

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Don't miss out on revenue from increased overall customer loyalty and lifetime value. Watch the webinar!