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Events & Webinars

Engage with us in person or online for TRANSFORMATIVE events and presentations

EMERGE Webinar On Demand with Human Silhouttes Background

Customer Lifetime Value Management isn’t just about great CX 

PANELISTS:

Dennis Wakabayashi, the Global Voice of CX

Wilson Nieves, Chief Customer Officer, Observable Services

​Mark Angus, CEO & Chief Strategist, Genesis GBS

​Heather Turbeville, Board Member, EMERGE Global

Male Call Center Employee

Achieving Excellence: Contact Center Trends & Tech

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The Analytics that Lead to Hyper Performance

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Female Call Center Employee

Practical Tips for Addressing Agent Attrition

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