Unparalleled Insights and Capabilities for Enterprises and Contact Centers of All Sizes
Reveals substantial insights within your organization.
It goes beyond traditional analytics solutions to deliver remarkable advantages in predictive and prescriptive analytics, QA and compliance management, sentiment and trend analysis, call summaries, and more.
It's the perfect choice for businesses that want to gain a competitive edge in the modern digital landscape. As a scalable and a fully customizable solution, it can grow with your business and adapt to your evolving needs.
For businesses looking to make informed decisions, optimize operations, and drive enhanced customer experiences, Nexe`llecta is the answer as software component or SaaS/cloud service.
Workforce Performance Improvement
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Automated QA & Compliance Management
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Soft Skills Analysis and Improvement
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Workforce Experience and Engagement Management
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Workforce Performance Augmentation
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Agent Coaching and Best Practices Guidelines
Interaction Insights
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Precise Call Summarization and Bottomline Insights
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Conversation Turns
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Resolution Scoring
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Comprehensive Trend, Predictive, and Prescriptive Analytics
Customer Lifetime Value Management
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Customer Sentiment Analysis
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Customer Behavior and Churn Analysis
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Customer Behavior Simulation
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Customer Survey Analytics and CSAT
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Customer Journey Analytics
Business Productivity
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Simulated Scenario Testing and Validation
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Synthetic Data Generation for ML
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Enhanced Productivity & Resource Optimization
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Scalability and Customization
Features & Benefits
Precise and Automated QA
Precisely assess and analyze the quality of your interactions, automating manual evaluations and ensuring a more efficient QA process.
Effortless Compliance Management
Analyze calls and multichannel interactions, identifying potential compliance breaches and enabling proactive risk mitigation.
Customer Sentiment Analysis
Delve deep into customer sentiment, empowering your business to tailor its strategies and resonate better with customer needs.
Comprehensive Trend Analysis
Identify emerging trends and patterns within customer interactions, enabling your business to make data-driven decisions and stay ahead of the curve.
Predictive Analytics
Identify patterns and predict outcomes including suggestions for optimal courses of action, enabling your business to make proactive decisions, mitigate risks, and seize opportunities.
Precise Call Summaries
Benefit from precise and insightful call summaries that condense lengthy interactions into meaningful insights for quick and effective decision-making.
Multi-Lingual Support
Regardless of the original interaction language, evaluate interactions in native languages without the need for additional resources
Scalability & Customizability
Gain a scalable solution that can suit with your specific needs and adapt to evolving requirements.
Nexe`llecta integrates the accuracy and focused analytical power of Generative AI to offer the best results.
Nexe`llecta is available as software licenses or SaaS. It seamlessly overlays on its predecessor product, Intellecta, with no changes required by customers.
Customer Testimonial
Direct Line Tele Response
Kindra Fox, Operations Manager
Direct Line Tele Response
We are utilizing Nexe`llecta every day! It’s an excellent tool to enhance your call monitoring and QA. With our fast-paced environment, the new dashboards help us see the information at a quick glance. We are looking forward to more enhancements as they come.
Request a Demo or Pricing
Contact us to schedule a consultation or to request more information about our analytics with Generative AI There's no obligation!
A solution specialist will contact you as soon as possible.
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