Get a 360 Degree View of Interactions and Workflows
Synchronized capture of calls and desktop screens provides a complete picture of data and information related to interactions.
Recognize and reward your most efficient agents
See who adheres to your processes, CRM and other desktop applications​.
​Increase desktop efficiency
Improve call handling times, increase First Call Resolution and deliver outstanding customer service.
​Identify top performers as they navigate screens
Use their recorded interactions to coach and train other employees to help them achieve high performance.
Desktop Screen Capture Features
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Capture synchronized voice and video recording of desktop activity
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Records in full color, maintaining clear image resolution
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Easily scale to thousands of workstations
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Negligible impact on utilization at workstations
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Configurable capture and compression rates globally or individual workstations
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Configurable random recording settings
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Secure, encrypted, PCI-DSS compliant
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Full Windows Terminal Server Client support
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Secure, encrypted, PCI-DSS compliant
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Non-proprietary .avi storage and playback format
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Full Windows Terminal Server Client support
Unlock the full potential of your agents and turn your contact center into a powerhouse of excellence
Request a Demo or Pricing
Contact us to request a demo, a consultation or information and pricing about our solutions.
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