Monitor, analyze, and optimize employee productivity, application usage and process efficiency in real time
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Gain valuable insights into employee productivity and application usage patterns
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Optimize workflows and processes to improve operational efficiency
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Identify and address potential issues before they impact performance
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Make informed decisions about software investments and resource allocation
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Enhance employee performance through objective benchmarking and targeted training
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Streamline technology ecosystems by integrating with existing systems
Desktop Analytics
Optimize your workforce, transactions and business operations
PCI compliance & management
Automatically detect credit card or other sensitive data transactions on the screen and deactivate recording or take other necessary actions in order to protect the business.
Real-time detection of critical events & actions
Automatically detect certain events that require attention or intervention and trigger notifications provide managers with an opportunity to take immediate action
Identify process deficiencies
Automatically capture, monitor, evaluate and assess the efficiency of processes used by employees to systematically resolve any bottlenecks and process deficiencies to increase productivity.
Employee productivity & compliance
Capture and analyze multiple agent screens to determine the right training and apply effective quality management critical to productivity, efficiency, and compliance.
Workflow automation for proper execution
Automatically present the workflows and next-best actions that direct agents to optimized paths and sequences to avoid human error and increase productivity.
Sensitive data management
Apply sensitive data tracking, control measures or actions, and automate detection and workflows without looking over the shoulder of each employee.
Workflow scenarios where desktop analytics detects and prevents deviation
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