Everything You Need to Run Your Business and Emerge as a Leading Teleservice Provider
OnviCom is all-inclusive teleservices software with the essential functionality required to operate your business cost-effectively.
But we go further by offering OmVista TeleServ designed to help you achieve workforce and business excellence with the power of AI-driven analytics and automation.
Essential TAS and Teleservice Capabilities
Teleservices capabilities for answering, dispatch and help desk with PBX capabilities that automatically routes customers right where they want to be quickly and accurately.​
OnviCom Key Features
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ACD/ICD
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Business voicemail
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PBX functionality
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CRM
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Comprehensive logs and reports
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Automated data replication
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Back-up, recovery and archiving
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Next-level solutions beyond call answering
Secure two-way messaging and content delivery for securing and protecting sensitive information
Secure and Private Two-Way Messaging
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Our OnviGuard™ secure two-way messaging and content delivery solution that is fully compliant with HIPAA and HITECH regulations, safeguarding and protecting sensitive information for healthcare personnel and their patients.​​
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OnviGuard maintains private communication and full privacy of messages with end-to-end message encryption, verification and data integrity through Transport Layer Security (TLS); as well as the web-based secure messaging server accessed by clients only through encrypted passwords and other security measures.
Multichannel Interaction Analytics Powered by Generative AI
In an era where data is abundant, but insights are elusive, multichannel interaction analytics powered by Generative AI harness the power of advanced analytics across diverse communication channels, integrating seamlessly with existing systems, prioritizing actionable business value, and even automating actions defined by actionable insights.
Unparalleled insights and capabilities for teleservice and call centers of all sizes, regardless of their platform
Impacting the top 3 most impactful areas of teleservices
solution to address
Agent Performance
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Objective evaluations eliminate bias and ensure fairness
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Assess agents' adherence to scripts and guidelines
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Utilize pattern analysis to identify areas of agent strengths and weaknesses
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Pinpoint coaching, training and mentoring opportunities for ongoing growth
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Provide agents with guidance to enhance customer satisfaction
solution to address
Client Satifaction
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Analyze text, tone, language, and emotion to determine sentiment
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Identify trends in customer sentiment over time
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Summarize large volumes of enterprise-wide data into key themes and trends
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Identify customer satisfaction risks by client, and take targeted action
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Deliver value-added insights to clients
solution to address
Business Productivity
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Identify, automate, and address issues promptly based on multichannel analytics
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Improve metrics and key performance indicators of productivity
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Adapt to changes in customer behavior, industry trends, and business requirements
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Ensure operational processes remain relevant and effective
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Identify bottlenecks and inefficiencies to optimize processes
TAS done intelligently. With OmVista TeleServ.
Transform into a highly productive operation with significant reductions in operating expenses and business risks
Unlock Business Growth with OmVista TeleServ
​Reduce Costs and Increase Revenue
Affordable Cloud-Based Platform: Our solution offers lower monthly fees than traditional systems, saving you money from day one.
No IT Required: Say goodbye to the expense of IT management. Our platform is user-friendly and easy to manage.
Quick Onboarding: Onboard new agents quickly and increase productivity immediately. Start generating revenue faster with our streamlined solution.
Achieve Workforce & Business Excellence
AI-Driven Analytics: Achieve excellence with 100% call quality assurance, using optional screen capture and generative AI to monitor all agent calls.
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Performance Insights: Quickly identify areas for improvement, such as professionalism, soft skills, or adherence to work guidelines.
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Automate and Optimize: Eliminate manual errors and wasted productivity by automating reports, actions, and task wrap-ups, allowing your agents to focus on what matters most.
Seamless Migration
We understand that transitioning can be challenging, but our team will guide you through every step as you move from Telescan to OnviSource.
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Free Consultation: Learn how OmVista TeleServ can meet your unique business needs and goals.
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Proof-of-Concept: Experience AI-powered analytics with a free POC, showing exactly how we can improve performance.
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Comprehensive Onboarding: Enjoy custom templates, agent and supervisor training, and production testing to ensure a smooth and efficient transition.
OmVista TeleServ Key Features
Advanced teleservice applications as cloud services, transforming your business into a highly productive operation with significant reductions in operating expenses and business risks.
OnviCom Complete TAS & Teleservice Capabilities
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Multimedia messaging
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ACD/ICD
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Business voicemail
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PBX functionality
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Call recording
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CRM
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Comprehensive logs and reports
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Operation continuity
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Automated data replication
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Back-up, recovery and archiving
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Optional client self-service web portal
AI-Driven Analytics for QA and Operations
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Optional screen capture
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Generative AI analytics for 100% automated quality assurance
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Performance insights to identify areas for improvement
Task Automation & Smart Virtual Operators
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Task automation for agents
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Streamlined wrap-up processes
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Reduction of manual errors and delays
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​Smart Virtual Operator/Intelligent Virtual Agent
Unique customer programs to make you a customer for life
We tailor our Customer Success Program for you
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Highly affordable suite of unified intelligent automation building blocks
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Free consultations with industry experts
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Free option to try before you buy
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Tailored solutions
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Free hands-on onboarding for 30 days to fit the solution and demonstrate ROI
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Unique post-sale Customer Loyalty Programs
What our customers have to say
Voice Link of Columbus
Our partnership with OnviSource and the adoption of interaction analytics have been transformative for our call center operations. The platform's innovative features have also improved our efficiency and empowered our agents to deliver exceptional service.
From the outset, their commitment to excellence and customer satisfaction was evident, making our collaboration smooth and rewarding. Overall, our experience with OnviSource was nothing short of excellent. We highly recommend OnviSource to any organization seeking a reliable and high-quality vendor.
Joann Fussell, CFO
CUSTOMER TESTIMONIAL
Shari Rosen, Owner
Answering Service Inc.
I've operated a teleservice company for over 30 years, and recently, I made a significant transition from OnviSource OnviCom on-premises solution to their OnviCom Cloud Platform. Transitioning to this next generation of OnviCom was effortless in terms of the impact on my team and the use of the application by my agents.
What made this transition even more remarkable was the fact that I also switched telco providers at the same time. I was pleasantly surprised by the exceptional coordination between OnviSource and my new telco provider. They worked together diligently to ensure that my system was ready to go live without a hitch.
Leading up to the go-live date, both OnviSource and Joon kept me well-informed about their progress. They patiently trained me on how to access the Cloud Service until I felt confident in operating the system.
I genuinely believe that without the unwavering support, dedication, and expertise of the OnviSource team, my staff and I would have faced numerous challenges during this transition.
I am grateful to have formed a partnership with OnviSource. It is reassuring to have a partner I can depend on and trust to deliver innovative solutions and services that enable me to grow my customer base and revenue. I look forward to continuing our business relationship.
Thank you, OnviSource, for making this transition painless. It is a testament to your commitment to excellence.
Teleservices & Telephone Answering Customers We Support
Request a Demo or Pricing
Schedule a demo at no obligation or request a price custom proposal
A solution specialist will reach out to you as soon as possible.