Press Releases
October 26, 2022
UniverSum Teleservice from OnviSource Offers AI-Driven Analytics and Automation across Multi-vendor Systems with Initiatives to Unify TAS Industry Vendors, Service Providers and User Associations
UniverSum Teleservice Delivers Cloud Solutions that Operate Seamlessly across Multi-vendor Telephone Answering Systems and Applications as well as Funding for Certain User Associations’ Efforts in Enhancing Member Benefits
June 7, 2022
Billie Clarke's Answering Service Deploys OnviSource Intelligently Automated Analytics with AI/Machine Learning to Automate Quality Assurance and Performance Improvement
OnviSource announced today that Billie Clarke’s Answering Service, a provider of 24/7 live answering and contact center services, has successfully deployed OnviSource’s Intellecta™ Multichannel Analytics solution delivered as Cloud/SaaS.
October 19, 2021
Using Advanced Analytics and Automation from OnviSource, a Nationwide Wireless Service Provider Intelligently Automates its Customer Satisfaction Discovery, Tracking and Scoring
OnviSource’s Intelligently Automated Customer Satisfaction Analytics, Tracking and Scoring (CSATS) Solution Enables the Service Provider to Discover True Customer Satisfaction Using Industry Standard Scoring Systems
April 9, 2024
OnviSource and Telviva Forge Strategic Partnership to Deliver Advanced Analytics as Part of Telviva Unified Communication Services
OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, announced today its strategic partnership with Telviva, a prominent South African unified communications and collaborations platform provider
November 1, 2023
OnviSource Expands Global Presence by Entering the Contact Center and Enterprise Industries in Africa
OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, is thrilled to announce its strategic expansion into the vibrant African market.
October 10, 2023
OnviSource Unveils Nexe`llecta, A Next-Generation and Highly Advanced Analytics Solution Powered by Generative AI
Nexe`llecta Offers Unparalleled Insights and Capabilities for Enterprises and Call Centers of All Sizes Seeking to Significantly Enhance Employee Performance, Customer Experiences and Business Productivity
July 18, 2023
OnviSource CEO and Chairman Ray S. Naeini Named to the National Small Business Association Leadership Council
The National Small Business Association (NSBA) names OnviSource CEO and Chairman Ray S. Naeini to their Leadership Council alongside other small-business advocates from across the country to promote the interests of small businesses to U.S. policymakers in Washington, D.C.
April 24, 2023
Rapid Adoption of Our Interaction Analytics Across the Teleservice Industry
Numerous TAS providers have joined our UniverSum Teleservice community and have intelligently and cost-effectively improved the quality and productivity of their workforce while reducing their labor costs and challenges.
February 7, 2023
CallCenterUSA Uses AI-Driven and Intelligently Automated Analytics with Machine Learning from OnviSource to Automate Agent Quality Assurance and Performance Improvement
Cloud-Based Intellecta Hyper Analytics from OnviSource Utilizes Automation and Complex AI/Machine Learning for Analysis Beyond Conventional Analytics to Discover, Analyze and Score Both Professional and Soft Skills
January 24, 2023
A Major US Wireless Service Provider Uses OnviSource Fifth Generation and AI-Driven Hyper Analytics to Improve Customer Loyalty
Intellecta Hyper Analytics from OnviSource Utilizes a Unified Combination of Advanced Technologies in AI, Multilevel Relational Deep Mining, Robotic Process Automation and Customer Journey Analytics to Rapidly Discover Bottom-Line Actionable Knowledge and Trends Related to Customer Experience, Agent Performance and How to Improve Them
November 10, 2022
Intellecta™ Hyper Analytics from OnviSource Expands the PeoplePraise Agent Engagement and Performance Management Solution
In a Partnership Between OnviSource and PeoplePraise, OnviSource Intellecta Expands the PeoplePraise Employee Engagement and Performance Management Solution to Include Analysis of Employee and Customer Interactions