Francisca Crous-Alegria is the Chief Operating Officer. Her responsibilities span global operations, corporate marketing, AI Academy initiatives, and all company revenue lines including products, support services, and the company’s expanding cloud and SaaS lines of business.

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With over 20 years of experience, Francisca provides strategic and tactical leadership and management for global business development, marketing programs and sales activities – with a mission to position OnviSource as one of the leading providers of AI-driven Intelligent Transformation solutions for workforce performance, customer loyalty and operational efficiency offered to enterprises and contact centers globally.

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As a member of the corporate executive team, she is also responsible for Company’s Intelligent Transformation initiatives and Human Capital Management projects.

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Prior to joining OnviSource, Francisca served as an executive for various companies, with the focus on a broad range of corporate initiatives, including corporate strategic development and growth, compliance, best practices, and labor laws.
 
Francisca’s field of study includes Degrees in Psychology, Human Resources, Psychometrics and Quantitative Psychology, and a Post Graduate Degree in Labor Law.