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Expert Insights on Contact Center AI, Analytics & Automation
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Francisca Crous-Alegria
Jul 3, 20233 min read
Overcoming Banking Challenges & Enhancing Customer Satisfaction through Technology
Banks face challenges that directly impact customer satisfaction. This article explores technology solutions that can help overcome them.
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Deborah Cromwell
Sep 9, 20215 min read
Progression of Automation
A Brief Review of Robotic Process Automation, Business Process Automation, Intelligent Automation and Hyperautomation
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Deborah Cromwell
Sep 30, 20193 min read
Emerging Technologies Like Robotic Process Automation Cannot be Ignored, Dismissed or Avoided
RPA does not necessarily replace employees, but can augment the work of each employee to be more productive in processing larger workloads.
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