Unlock the Power of Customer Lifetime Value Management and Why it Matters to Your Bottom Line
Discover game-changing strategies and technologies for maximizing Customer Lifetime Value and why it is vital for sustaining growth.
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Heather Turbeville
Apr 174 min read
5 Winning Strategies to Battle Agent Attrition in the Contact Center
Learn 5 winning strategies to battle agent attrition in the contact center. Discover practical tips to foster a supportive and thriving team
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Heather Turbeville
Mar 62 min read
Driving Productivity with Simulated Testing and Validation for the Contact Center
Simulated testing and validation enhance contact center productivity and
ensure exceptional customer service.
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Kelly Hoffman
Mar 13 min read
Integration Empowerment: 4 Reasons Integrating Contact Center and Enterprise Systems Powers Human-Centric Growth
Discover the power of integrating contact center and enterprise systems for human-centric growth. Unify data, empower agents, drive change.
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Heather Turbeville
Feb 12 min read
Unleashing the Potential: The Power of Applying Automation to Analytics Intelligence
Intelligence without automation is just another set of insights. As we stand on the cusp of a new era driven by data, businesses...
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Heather Turbeville
Jan 192 min read
6 Top Benefits of a Holistic Approach to Interaction and Desktop Analytics
By harnessing insights from interaction and desktop analytics, businesses gain a holistic view of operations for better outcomes.
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