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Heather Turbeville
Apr 174 min read
5 Winning Strategies to Battle Agent Attrition in the Contact Center
Learn 5 winning strategies to battle agent attrition in the contact center. Discover practical tips to foster a supportive and thriving team
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Heather Turbeville
Mar 62 min read
Driving Productivity with Simulated Testing and Validation for the Contact Center
Simulated testing and validation enhance contact center productivity and
ensure exceptional customer service.
134 views0 comments
Heather Turbeville
Feb 12 min read
Unleashing the Potential: The Power of Applying Automation to Analytics Intelligence
Intelligence without automation is just another set of insights. As we stand on the cusp of a new era driven by data, businesses...
162 views0 comments
Heather Turbeville
Jan 192 min read
6 Top Benefits of a Holistic Approach to Interaction and Desktop Analytics
By harnessing insights from interaction and desktop analytics, businesses gain a holistic view of operations for better outcomes.
89 views0 comments
Deborah Cromwell
Jan 21, 20192 min read
How Early Adopters of Digital Transformation, AI and Emerging Technologies Win!
Get insightful information based on studies, trends and a real-world use case to gain a better understanding of Digital Transformation.
70 views0 comments
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