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5 Winning Strategies to Battle Agent Attrition in the Contact Center
Learn 5 winning strategies to battle agent attrition in the contact center. Discover practical tips to foster a supportive and thriving team
Heather Turbeville
Apr 17, 20244 min read
90 views
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Overcoming 7 Costly Challenges in the Telephone Answering Service Industry
How AI-driven and automated Quality Assurance software can directly address key challenges for telephone answering service providers.
Francisca Crous-Alegria
Apr 3, 20235 min read
168 views
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9 Ways Interaction Analytics Drives Agent Performance Improvement in the Contact Center
Interaction Analytics powered by AI can effectively analyze interactions and launch guidance to propel interactions for call center agents.
Deborah Cromwell
Dec 7, 20226 min read
178 views
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