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Answering Service and Multi-media Messaging and Dispatching

The call center is often the first time potential customers have contacted your business opening up an opportunity to be gained or lost.  They will immediately know you appreciate them when they are greeted by a live, knowledgeable agent who is ready to assist them at all hours of the night and day.  Enhance your revenues, retain and grow your customers through add-on service applications such as answering, dispatch and emergency services.

OnviSource Answering Service solutions enable you to perform a variety of telephone answering services and much more:

  • Universal Answering Service and Customer Service Applications
  • universal agent
  • Web-based, Distributed Environment
  • Emergency and Medical Services
  • Help Desk and Customer Services
  • Inbound/Outbound Services
  • Dispatching via SMS texts, Email, and Pagers
  • Self-service Web Portal Access
  • Intelligent Call Handling
  • Comprehensive Transaction and Billing Reports
  • Interface with Major PBXs and Protocols
  • Call Recording, Quality and Liability Management, Speech Analytics, Data Mining
  • Tailored Scripting for CRM Applications, Agent Scripting, Workflow Automation, Coaching-Learning and Customer Survey Applications

    Employ local and remote agents to efficiently answer phones and dispatch messages through various methods of delivery making it easy for your agents to access and view all the information needed to handle calls quickly and professionally.

    Grow your business by reaching a broader spectrum of customers across all industries and niche markets while impressing your customers and winning them over with careful, considerate handling. OnviSource Answering Service solutions enable you to offer your callers the trust, value, and expertise you need to keep your business front and center in the minds of your customers.

Multi-media Messaging and Dispatching

Customers demand choices regarding how and when you contact them.  Now you can easily communicate with your clients and deliver messages using their preferred method of contact.

Unified Messaging

  • Voice Mail with Multi-User and Scheduled Greeting
  • Fax Messaging
  • 2-Way SMS Text Messaging
  • 2-Way Email Response Management (ERM)

 


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