We offer software solutions or cloud services that can deliver intelligence and automation to a broad range of your critical functions in your contact centers and back offices, while empowering you to effectively manage your customer experience.
Processing large volumes of customer service requests and transactions in both contact centers and back offices, efficiently, cost effectively, and with no mistakes
Automata is a Robotic Process Automation (RPA) solution that can capture and process repetitive actions such as filling out online forms, communicating with other systems, triggering actions or responses, and adapting to change or new situations. Automata can quickly assist with large volumes of business or customer transactions and is a perfect solution for front and back office employees that perform repetitive work.
For example, Automata can be a virtual, digital, self-learning and correcting workforce, and can auto-populate different types of forms, while exchanging information for automated desktop transactions. It can even help with automated desktop recording and monitoring and quality assurance tasks associated with different types of customer interactions.
Workflow automation is available with critical event detection and notification. Human error or data omissions become non-existent; sharing accurately completed forms and other information from one department to another is seamless.
By automating desktop transactions, Automata removes the drudgery from many repetitive and laborious office tasks, and improves productivity by freeing up employees to work on other important programs. Automata can also ensure regulatory and workplace compliance for PCI and other sensitive data, while ensuring enhanced workflow automation.
- Robotic Transaction Processing
- Automated Desktop Transaction Recording, Monitoring, QA
- Workflow Automation
- Compliance Automation, Employee Work Compliance
- PCI, Sensitive Data
- Critical Event Detection, Notification