To protect the integrity of your patient related interactions and
ensure your facility delivers an excellent experience, health care
professionals and business associates use OnviSource contact center
solutions. You can stay compliant with the Health Insurance
Portability and Accountability Act of 1996 (HIPAA), and the
Health Information Technology for Economic and Clinical Health (HITECH)
Act of 2009, through low
cost and mobile secure messaging, notifications and content delivery. We
offer the products you need to monitor your interactions and measure
patient satisfaction, gather intelligence to drive improvement and remain
competitive, comply with strict regulations and ensure uninterrupted
- Access Control – locked down server and system with
restricted external access
- Audit Control – audit trail of access to the data
- Data Integrity – email trail of modify data; messages stored
for a certain amount of time
- User Authentication – login monitoring and password
- Data Security – store the encrypted data, limit access to the
data, and store the encryption keys separate from the data
Maintain Private Communication
Privacy of messages is enforced by end-to-end message encryption,
verification and data integrity through SSL; as well as the web-based
secure messaging server accessed by clients only through encrypted
passwords and other security measures. Messages are prevented from
being saved on smartphones, avoiding any possibility of messages being
disclosed or viewed by unauthorized individuals. All messages are also
encrypted on the web server.
Real-Time Messaging and Notifications
Secure messages are automatically dispatched to the secure web server.
Messages are available immediately to authorized recipients who are
automatically notified in real time.
Simple Setup and Access for PC, Smartphone or
Setting up a secure messaging account is easy, intuitive and
accessible via smartphone, PC or tablet. Users can optionally assign an
administrator to read and manage messages for them, their group or
Retrieving Messages is Easy
Users receive an alert on their preferred method of contact that a
message has been taken. Users access their messages on the secure site by
clicking a link or via a web browser. Users access the secure site using
ID and Password or PIN. Upon viewing messages, the system that messages
have been read.
Reduce Expenses and Consolidate Devices and
The service provides an opportunity to consolidate various devices and
pagers into a single smartphone device, reducing expenses and simplifying
communication while protecting the medical practice.
Comprehensive Audit Trail and Message History Log
The secure messaging service automatically updates and maintains a
message history log and an audit trail with a comprehensive report
available to users.