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We offer software solutions or cloud services that can deliver intelligence and automation to a broad range of your critical functions in your contact centers and back offices, while empowering you to effectively manage your customer experience.

OnVista™
Cloud or Managed Services

cloud solutions and managed servicesOffering cloud or managed services for solutions in Workforce Optimization, Workforce Management, Customer Experience Management, and Call Center Applications – including the voice, data and Internet services with hosted PBX capabilities.

OnviCom provides cost effective solutions for the following critical areas of a Teleservice and Telephone Answering Service (TAS) business:

Hosted PBX and Business Phone System

  • PBX, IP-PBX
  • Auto-AttendantGet in Touch
  • Voice Mail with Email Notifications
  • Voice, Data, Internet Services

Hosted Call Management

  • Dialers
  • IVR
  • ACD
  • Adaptive Intelligent Real Time Routing

Hosted Contact Center Call Presentation

  • Agent Desktop Presentation
  • Agent Desktop Status Information

Hosted WFO, WFM and CXM Solutions

  • Call Recording, QA and Automated QA
  • Multichannel Analytics and Trend Analysis
  • Workforce Management
  • Surveys and Social Media Management

 


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Your Enterprise. Optimized, Automated, Unified.