The Advantage Program assists clients in
justifying and selecting the right solution, implementing it the
right way, making it work specifically for them, and continue
working to support their future requirements.
The Advantage Program is a unique special service program for
assisting new and existing customers. It is specifically offered
for more complex front and back office workforce optimization
solutions, such as speech, desktop and process analytics, social
media analytics, workflow automation, and unification of
operational data across multiple platforms and sites.
OnviSource guides clients with a complete knowledge exchange. It
helps them learn and understand the benefits of cost-effectively
optimizing, automating and unifying their customer interactions,
transactions and processes performed in their contact centers, back
offices and IT organizations, into easy to administer
It works like this: OnviSource helps analyze
specific needs plus the root causes, select the solution, justify
it, and implement it to properly work for each unique situation.
The program can use a client’s own data, processes and
methodologies. If necessary, OnviSource will even provide free
pilot programs for clients to further understand the solution in
their actual environment.
The Advantage Program assists clients throughout the entire
process and continues to support the client, making sure they
realize the full ROI potential of their OnviSource solution.