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OnviCenter 7 Product Suite

OnviCenterAt the heart of all OnviSource solutions is OnviCenter 7, a consolidated infrastructure that powers a unified, comprehensive suite of software and products. Affordable and easy to implement and manage, OnviCenter 7 delivers advanced Workforce Optimization, Workflow Automation and Workforce Management; unified functionality for contact centers and back office operations. It also provides unification of both the customer transaction journey and operations management of various platforms and applications.

Customer Experience Management
Integrated and Advanced System of Omnichannel Capture and Analytics feeding our Unique Cross Channel Analytics

 

Workforce Optimization, Automation and Management
Front Office WFO Back Office WFO VoC and Multichannel Analytics
Call Recording Screen Capture Speech Analytics
Screen Capture QA Desktop Analytics
QA Desktop Analytics Customer Survey
Speech Analytics   Social Media Analytics
Workforce Management
Operation Continuity
Speech to Text and Transcription

 

Operation Management
Unification of Transactions across Telecom-WFO-CRM Platforms
Unification of Operational Data Across Platforms and Sites
Operation Continuity

 

Secure Messaging
Secure Messaging through a Telephone Answering Service
Secure Messaging Direct from OnviSource

 

Teleservices, Answering Service, Medical & Emergency, Dispatch
Multimedia Messaging Client Web-based Portal
Call Recording QA
IP-PBX, Call Management Operation Continuity

 

User Experience Management
Unified User Interfaces and Applications Information Center (reports, charts, dashboards)

 


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Your Enterprise. Optimized, Automated, Unified.