Latest product release offers call center optimization software as well as integrated call handling, call recording, quality monitoring and a set of call center business applications.

Plano, TX – OnviSource, Inc. today announced the release of OnviCenter 5.1.0, a highly affordable and easy-to-use portfolio of products and applications designed to effectively integrate and optimize customer interactions for call centers and enterprises; including call handling, call recording, quality and compliance management, workforce and performance management and a set of call center business applications such as teleservices, answering services, telemarketing, campaign management and resource scheduling-dispatching.
 
OnviCenter 5.1.0 call handling software, OnviNet, provides inbound and outbound call processing, telemessaging, dialers, voice mail, unified messaging and interactive voice response. Quality assurance and compliance products, called OnviCord, offer full-time audio and
screen-captured recording, live monitoring, analysis, agent evaluation, reporting and quality assurance software.
 
In addition, OnviCenter 5.1.0 introduces new capabilities in workforce and performance management called OnviTrax.  This suite provides relevant data capture and mining before, during or after agent interactions, intelligent scheduling and distribution of calls, performance metrics, agent auto-scripting and automated agent interactions.
 
OnviCenter’s OnviCall further optimizes call center business applications through its application modules, such as teleservices, answering services, telemarketing, campaign management and resource scheduling-dispatching.
 
“Our successful strategy to acquire three emerging companies with established solutions for contact centers, our focus on integrating and enhancing their solutions combined with our latest development of new optimization software tools, are all encapsulated in our new OnviCenter 5.1.0 product release,” said Ray S. Naeini, Chairman and CEO of OnviSource. “Furthermore, OnviCenter maximizes benefits for our customers through highly affordable pricing, low total cost of ownership, and the availability for capital purchase, hosted applications or as outsourced services.”
 
Created by integrating, optimizing and enhancing proven products, OnviCenter 5.1.0 maintains full compatibility with current releases of OnviCenter, AccuCall and DigiVoiceXE applications.
 
“OnviCenter, now supported by our newly introduced customer loyalty programs, is a direct solution for small to medium size or distributed contact centers that require the same benefits as large installations, but it delivers all-inclusive, integrated capabilities offered at a much more affordable price,” said Naeini.
 
 
About OnviSource
OnviSource, Inc. is a Delaware Corporation headquartered in Plano, Texas with an operations center in Oklahoma. OnviSource provides a suite of proven, integrated and highly affordable customer interaction management solutions for enterprises and call centers comprised of system and software applications, as well as a set of performance-based call center outsourcing services. Company’s achievement in offering such a comprehensive set of integrated solutions is the result of its successful acquisition and integration of three emerging companies; Davacord, CadCom Telesystems and Business Solutions; with more than 20 years of combined experience in call center products and outsourcing services.

Call centers and enterprises can fulfill their customer interaction with significantly lower costs using OnviSource products and outsourcing services. OnviSource’s integrated and highly affordable product portfolio, OnviCenter, offers intelligent inbound-outbound call handling, call recording, quality assurance and compliance management, workforce and performance management, as well as vertical business applications such as teleservices, answering services, telemarketing, campaign management and resource scheduling-dispatching. OnviCenter products are available for capital purchase or as hosted and outsourced services.

OnviSource’s award winning OnviServ offers performance-based and technology-enabled outsourcing services in telemarketing, campaign management, order processing-fulfillment and customer support.
Company has been providing contact center solutions to thousands of customers and business enterprises worldwide. 
 

For more information contact:

Deborah Cromwell

Tel: 800.311.3025

Email: deborah.cromwell@onvisource.com

www.onvisource.com