OnviSource Concludes Final Phase of Acquisition of Subsidiaries CadCom Telesystems, Davacord and Business Solutions
 
Subsidiary companies take on OnviSource name
 as part of unified marketing strategy.
 
Plano, Texas -- OnviSource, Inc. announces the final phase of the acquisition of CadCom Telesystems, Davacord and Business Solutions started in 2005.  The combined entity is now doing business under the name OnviSource and has begun the implementation of re-branding initiatives focused on communicating the new company’s expanded capabilities and the introduction of new products and outsourcing services into the contact center and enterprise marketplace.
 
“OnviSource recognized a demand in the marketplace for a highly-affordable software-based suite of integrated products and outsourcing services that address the fundamental needs of all contact centers, especially small to medium size operations,” said OnviSource Chairman and CEO, Ray S. Naeini.  “In order to rapidly and effectively deliver our vision to the marketplace, we needed proven technologies and solutions from established companies that could address call centers’ critical needs in telephony, agent performance optimization, quality and compliance management and business process optimization.  Acquisition of these companies enabled us to realize a much faster rollout of our strategy to deliver exactly what the market demands.”
 
While continuing to focus on the legacy core competencies, OnviSource is introducing a broader range of call center products and outsourcing services to its current customers. By leveraging the resources of OnviSource, the existing customer base can now have access to all-inclusive call center software solutions, hosted applications and outsourcing services that enhance and expand their present enterprise and contact center businesses.
 
“Each company has an extremely loyal and supportive customer base, so we’ll be very focused on maintaining an open dialogue with our customers during this period of re-branding,” said Mr. Naeini.  “Our goal is to provide assurance in our continued support and commitment to our customer base and existing market segments while introducing new technologies and outsourcing services not previously available through the subsidiary companies.”
                       
Major benefits for OnviSource customers resulting from the acquisition include OnviCenter, a suite of all-inclusive, integrated and highly affordable contact center applications; OnviServ, which provides hosted applications and outsourcing services for sales, marketing, customer support and business operations; as well as much stronger financial foundation, operations infrastructure and expanded resources in engineering and customer support functions.
OnviCenter products include inbound and outbound telephony, teleservices and telemessaging, and performance management tools such as data mining, agent auto-scripting, call recording, quality monitoring and expanded reporting.
 
“OnviSource possesses much stronger financial and operational assets, including a broader set of resources in engineering, operations and customer support, all dedicated to providing our customers with better products and innovative services,” explained Mr. Naeini.  “What’s more, OnviSource offers flexible options to buy, host or outsource call center functions. These options facilitate home shoring for organizations with single, multiple and remote sites so a greater number of U.S. companies can house operations close to home.” 
 
OnviSource Inc. is a Delaware Corporation headquartered in Dallas, Texas with Operations Centers in Oklahoma. OnviSource acquired a strategic group of companies to develop proven, integrated solutions comprised of system and software applications, hosted application services, telecom access services, and business outsourcing services in sales, marketing, and business operations.

OnviSource contact center products have demonstrated a superior degree of reliability combined with an outstanding set of features and capabilities that deliver revenue-bearing solutions to contact centers.  The company provides solutions to thousands of customers and business enterprises worldwide and expects to sustain the significant annual growth it has previously enjoyed.
 
For more information contact:
Deborah Cromwell
Tel: 800.311.3025
Email: deborah.cromwell@onvisource.com
www.onvisource.com