AccuCall Version 2.1 call center productivity tools and web integration features serve the distributed environment

ENID, OK – CadCom Telesystems, a global provider of contact center vertical applications, application tools and professional services, today announced the release of Version 2.1 software for its advanced AccuCall product line.
AccuCall Verson 2.1 operates across all AccuCall platforms. Its new AccuScript Pro now offers both out-bound campaign management and in-bound service management to provide new revenue opportunities for call centers. Call center managers can easily, rapidly and dynamically create powerful call flow scripts for inbound and outbound applications, which can generate incremental revenues while expanding productivity, improving customer service and increasing agent job satisfaction.

Additionally, AccuCall Version 2.1 offers advanced features that support new and emerging call center operations, including web-integrated client portals, as well as remote and distributed agent configurations. AccuCall web integration features make virtual center operations at multiple locations possible while accessing centralized information and switching resources.

"A rapid and emerging trend in the call center industry is centered around generating new revenues and increasing productivity by transitioning into more distributed agent configurations, so that qualified talent can be employed without geographic restrictions", said Ray S. Naeini, Chairman and CEO of CadCom Telesystems' parent company, OnviSource, Inc. “Our CadCom Telesystems strategy is to pioneer products that fully support such positive trends in the call center industry”.

“With the rapid change in communications technology over the last few years, many Telephone Answering Service (TAS) owners are looking for ways to move into related services, such as contact center operations,” said CadCom Telesystems Chief Operating Officer, Stan Jasinski. “This release will bring new market opportunities to TAS owners as well as contact center operations wanting to diversify in order to maintain or grow their revenue,” CadCom Telesystems' AccuCall product line is built on open system architecture and provides full coverage for Contact Center requirements from call reception through web-based messaging and business management functions. The AccuCall platform supports a broad range of AccuCall Contact Center applications and tools that are easy to learn, efficient to utilize, and extremely reliable.

“Our new software package offers vertical revenue-bearing applications supported by a complete and integrated set of call center functionalities, including in-bound and out-bound call handling, agent productivity tools, quality assurance and voice logging”, said Jasinski. “We have utilized advanced Internet, unified messaging and portal technologies to bring real solutions to the emerging requirements of today's call centers.”

About CadCom Telesystems
CadCom Telesystems is a global provider of Contact Center Applications, including customer-oriented and advanced products, hosted application services, customer support programs and business operations professional services. CadCom Telesystems has provided call center technologies, solutions and vertical applications for more than 15 years and to more than 300 customers. The company's new and advanced line of contact center products, AccuCall , has been installed in more than 80 customer sites. AccuCall has demonstrated a high degree of reliability combined with a set of features and capabilities delivering revenue-bearing solutions to call centers and enterprises.

About OnviSource
OnviSource is a global holding corporation that owns and operates three subsidiary companies: Business Solutions, which offers outsourcing services in sales, marketing, customer support and business operations to telecom service providers, as well as providing telecom access services to business enterprises; CadCom Telesystems, a global provider of contact center vertical applications, application tools and professional services; and Axius Portals, which offers comprehensive hosted telecom, contact center and portal application services. The company provides complementary services to Call Center, Telecom and Personal Connectivity markets, and expects to sustain a significant annual growth rate over the next three years.