Portica delivers automation and optimization of multiple communications operating on a single platform.

Plano, Texas – OnviSource, a provider of highly affordable, fully integrated call center workforce optimization and automation software solutions and award-winning business process outsourcing services, announced today the roll out of Portica workforce communication optimization.     Portica optimizes inbound communications through integrated voice mail, messaging, Interactive Voice Response (IVR) and outbound communications through notification, SMS, fax, auto-dialers, dispatching and messaging.

Portica is integrated with the OnviCenter suite of Workforce Optimization and Automation (WFO-A) software solutions for call recording, quality assurance, screen capture, speech analytics and workforce management applications; as well as agent automation capabilities and scripted inbound/outbound CRM applications.

“OnviSource intends to lead the industry in delivering highly affordable contact center solutions that can not only optimize and automate workforce performance and customer interaction applications but also inbound-outbound customer communications,” explained John Hird, Vice President of Product Marketing for OnviSource. “When fully integrated with OnviCenter, Portica delivers end-to-end communication optimization and automation for the contact center workforce.”

OnviCenter offers a complete suite of workforce optimization (OnviCord) and automation (OnviCall) solutions.  Agent performance optimization is delivered through OnviCord voice recording, quality assurance, screen capture, workforce management and speech analytics, while OnviCall products offer agent automation through scripted inbound/outbound CRM applications. Portica provides automation and optimization for inbound and outbound communications.

OnviCenter products are supported by the company’s OnviCare Customer Lifecycle Assistance Services that range from financial assistance, IT and telecom solutions to operation assurance and business intelligence services.

About OnviSource
OnviSource, Inc. is a Delaware Corporation headquartered in Plano, Texas with an Operations Center in Oklahoma. OnviSource is a leading provider of highly affordable and integrated Workforce Optimization-Automation and Customer Interaction Management software; as well as award-winning business process outsourcing services.

OnviSource’s product suite, OnviCenter 6, offers fully integrated software solutions for inbound and outbound call handling, workforce optimization, agent transaction automation and contact center business applications.

OnviSource’s award winning OnviServ offers performance-based and technology-enabled business process outsourcing services in tele-sales, campaign management, order processing-fulfillment and customer support.

OnviSource is strongly committed to achieving customer loyalty and satisfaction through OnviCare, unique customer-centric service programs that deliver operation and business solutions ranging from financial, IT and telecom solutions to operation assurance and business intelligence services.

OnviSource has provided contact center solutions to thousands of business enterprises worldwide.