Free pilot program enables customers to try speech analytics within their enterprise and confirm their return on investment prior to purchase.

Plano, Texas – OnviSource, a provider of highly affordable, fully integrated call center workforce optimization and automation software solutions and award-winning business process outsourcing services, announced today the launch of a pilot program for their integrated Speech Analytics software, Explora.

Call centers and enterprises wanting to “try before they buy” can use Explora to automatically analyze customer interaction call recordings and produce actionable knowledge for their quality assurance, compliance management, training, sales and marketing opportunity detection and business intelligence.  All of these functions can be performed in a fraction of the time it would take to manually perform these tasks.

“Our free Explora pilot program will clearly demonstrate how advances in speech technology, integrated with our unique Workforce Optimization-Automation (WFO-A) software solutions and supported by our customer-centric deployment services, have made speech analytics a valued application that is highly cost-effective, easy to install, and easy to use,” said John Hird, Vice President of Product Marketing at OnviSource.  “Explora can become an integral part of quality management and ongoing performance improvement; as well as being an invaluable tool for extracting strategic market intelligence with benefits for the entire enterprise, not just the call center.”

Pilot program participants can verify their own applications and test the product with complete support from OnviSource.  Support includes assistance with system setup, guidance for conducting queries and data analysis to ensure that users realize the potential of speech analytics in their environment.  Additionally, participants are not obligated to purchase Explora.

About OnviSource
OnviSource, Inc. is a Delaware Corporation headquartered in Plano, Texas with an Operations Center in Oklahoma. OnviSource is a leading provider of highly affordable and integrated Workforce Optimization-Automation and Customer Interaction Management software; as well as award-winning business process outsourcing services.

OnviSource’s product suite, OnviCenter 6, offers fully integrated software solutions for inbound and outbound call handling, workforce optimization, agent transaction automation and contact center business applications.

OnviSource’s award winning OnviServ offers performance-based and technology-enabled business process outsourcing services in tele-sales, campaign management, order processing-fulfillment and customer support.

OnviSource is strongly committed to achieving customer loyalty and satisfaction through OnviCare, unique customer-centric service programs that deliver operation and business solutions ranging from financial, IT and telecom solutions to operation assurance and business intelligence services.

OnviSource has provided contact center solutions to thousands of business enterprises worldwide.