With Explora, compliance monitoring and agent performance dramatically improved through automated search of call recordings for keywords and phrases

OnviSource announced today successful deployment of their highly affordable Explora Speech Analytics solution for call centers and enterprises.  Explora Speech Analytics is integrated with the OnviCenter 6 workforce optimization (WFO) software suite that includes call recording, quality assurance, screen capture, coaching, workforce management and agent transaction automation. 
 
Comparatively priced much lower than any other speech analytics technology offered today, Explora audio mining delivers exceptional value for customer experience requirements, sales, marketing and business intelligence gathering across the enterprise.

A major advantage of Explora speech technology is a phonetic engine that provides exceptionally fast and accurate search, permitting analysis of 100% of recordings in near-real time with industry standard servers.  Early deployment in a 500-seat call center demonstrated that Explora could mine six thousand recordings (each up to seven minutes in length) in just one to two minutes.  Now quality assurance teams review just the calls of interest identified by Explora, freeing them up to spend more time coaching agents.
 
Explora Speech Analytics differentiates call centers from their competitors.  Call centers can perform analysis of recording for clients or permit web-access to clients so they can conduct their own search and analysis of recordings pertaining to their business only.   Clients can analyze and identify “hot topics” and areas of interest without complete reliance on the call center itself.  Intelligence gleaned from recordings allows call centers and clients alike to instantly uncover actionable knowledge that can be used to both their advantages.  Explora’s exceptionally low price makes it economical for call centers to offer this value-added service to their clients.

In addition, OnviSource is offering a unique service program called Explora Advantage.   This support program offers assistance with implementation, ROI analysis, application analysis, project planning, customization, pilot programs and business continuity and assurance measures.

Low pricing, ease of implementation, Explora Advantage, application for the entire enterprise and the latest advances in phonetic engineering all result in a real and rapid return on investment (ROI) while reducing costs and increasing revenues and customer satisfaction.
 
About OnviSource
OnviSource, Inc. is a Delaware Corporation headquartered in Plano, Texas with an Operations Center in Oklahoma. OnviSource is a leading provider of highly affordable and integrated Workforce Optimization and Customer Interaction Management software and award-winning business process outsourcing solutions.
 
OnviSource’s Customer Interaction Management product suite, OnviCenter 6, offers highly affordable, fully integrated software solutions for inbound and outbound call handling, workforce optimization, agent transaction automation and contact center business applications. 
 
OnviSource’s award winning OnviServ offers performance-based and technology-enabled outsourcing services in telemarketing, campaign management, order processing-fulfillment and customer support.
 
OnviSource has provided contact center solutions to thousands of business enterprises worldwide.