OnviSource customer, Four Star Communications, attributes growth, expansion and acquisition in part to OnviCenter 6 platform and call center solutions.

OnviSource, a provider of highly affordable and fully integrated call center solutions and award-winning call center outsourcing services, announced today that Canadian telephone answering service customer, Four Star Communications, reported significant growth in earnings in 2008 due to capabilities available upon upgrade to the latest version of the OnviCenter 6 suite of call center solutions.

“We are thrilled to report that in the midst of this economic downturn, customers like Four Star Communications are able to realize growth and success within their market because of the expanded capabilities our products offer,” explained Stan Jasinski, President of Enterprise Solutions Division at OnviSource.  “We’ve invested a great deal of time and expenditures the last two years to develop a new product platform and integrate value-based applications that can move businesses forward by allowing them to expand their service offerings, increase their productivity and customer satisfaction while reducing costs.”

Upgrade to the OnviCenter 6 software suite delivered many new features to Four Star Communications, including centralized management of remote agents and distributed call centers.  As a result of OnviCenter 6 features and capabilities, Four Star recently expanded through the acquisition of an existing business and they’ve attained as many as 150 new clients on a global basis.  

“Dependable performance is critical to our business and OnviCenter 6 has delivered a stable, scalable product that can be customized to suit our business needs.  Furthermore, they’ve backed the product with a support team that is responsive and knowledgeable,” explained Dawn Petrie, President and owner of Four Star Communications.  “The new platform has benefited both my administrators and my operators, making it easier to do our jobs and provide excellent service to our clients.  Much of our growth has come by referrals from our satisfied clients.”

OnviCenter 6, a next-generation contact center software solutions suite, includes workforce optimization tools, contact center business applications and agent transaction automation. OnviCenter 6 also supports the distribution and management of calls and customer transactions among distributed call centers, remote agents and virtual enterprise environments.

OnviCenter 6 is fully supported by the company’s Customer Relation Management (CRM) Program, which offers a series of customer-centric, value-added services that reach beyond the industry’s standard customer support services.

 
About Four Star Communications
Four Star Communications, based in British Columbia, Canada, is a telephone answering services organization dedicated to providing quality answering services to a wide variety of clients worldwide. Four Star Communications offers a complete range of services including telephone answering, message taking, message delivery and appointment setting.
 

About OnviSource
OnviSource, Inc. is a Delaware Corporation headquartered in Plano (Dallas area), Texas with an Operations Center in Oklahoma. OnviSource is a leading provider of highly affordable and integrated Workforce Optimization and Customer Interaction Management software and award-winning outsourcing solutions.

OnviSource’s product suite, OnviCenter 6, offers highly affordable, fully integrated software solutions for inbound and outbound call handling, workforce optimization, agent transaction automation and contact center business applications. 

OnviSource’s award winning OnviServ offers performance-based and technology-enabled outsourcing services in telemarketing, campaign management, order processing-fulfillment and customer support.

OnviSource has provided contact center solutions to thousands of business enterprises worldwide.