In an unprecedented user-vendor joint effort, OnviSource and OnviSource Equipment Owners (OEO) Association have voted to forge a new corporation to formally manage their partnership programs.

OnviSource, a provider of highly affordable and fully integrated call center product solutions and call center outsourcing services, announced today partnership with the OnviSource Equipment Owners (OEO) Association, an established corporation. This partnership sets a new precedent in the industry by formally uniting the users and their major vendor to effectively deliver mutually beneficiary programs. OEO will include representatives from OnviSource and member businesses in the telephone answering service and contact centers markets in the U.S. and Canada that utilize OnviSource call center equipment and software solutions, OnviCenter 6.

OEO Board of Directors, comprised of elected members of the OEO Association and appointed OnviSource executives, will work together to develop a partnership representative of both parties' interests and foster a spirit of community and a common vision. Objectives to establish a strong business relationship, develop direction and requirements for OnviSource's solutions and deliver value-based programs will secure and grow the businesses of customers and OnviSource.

"We have worked hard to develop this unique affiliation," said Judy Vincent, OEO Association President. "I am confident that having OnviSource representatives on our Board of Directors will allow us to best serve the needs of our members through an exceptional communication conduit and an effective execution of our joint and mutually beneficial programs."

OEO Association, as a corporation, offers a unique model in user-vendor relations, in which all member customers can enjoy their own "virtual" product and service organization, securing the delivery of solutions that are critical to their business. At the same time, the vendor can enjoy its "virtual" product marketing organization while securing the compatibility of its solutions to the real needs of the market.

"We are very excited about what this unprecedented approach will allow us to accomplish," said John Hird, VP of Business Development and Product Marketing at OnviSource and OEO Board Member. "Being a partner in this corporation and serving on the OEO board will give us insight into the specific challenges faced by telephone answering services and their requirements.  Our forum of communication and jointly developed programs will lead to the delivery of real solutions that address the market's challenges and opportunities."

As part of its contribution to the OEO Association, OnviSource will provide various customer-focused programs, such as specially discounted products and services, pilot programs, free training sessions and other cooperative programs.

Recent OEO Association meetings in the southern and western regions spurred enthusiasm for new OnviSource products such as agent transaction automation, workforce scheduling, speech analytics, and order entry and processing. These applications will enable members to remain competitive and deliver added values to their clients while increasing their productivity and revenue.

"We are fortunate that OnviSource is a progressive company with a long-term vision. OnviSource management is very open to, and has demonstrated a great deal of understanding by discussing and responding to its customers' current and future needs and requirements." said Vincent. "Based on the experience of several customers, I am encouraging all OEO members to migrate to the newest OnviSource's software suite, OnviCenter 6, as soon as they can to take advantage of all the new features and improvements. These features are very exciting and will provide the opportunity to gain new clients and new streams of revenues."

OnviCenter 6, a next-generation contact center software solutions offered by OnviSource, includes highly affordable, fully integrated workforce optimization (WFO) tools, contact center business applications and agent transaction automation. OnviCenter 6 also supports the distribution and management of calls and customer transactions among distributed call centers, remote agents and virtual enterprise environments.