New product line for small to medium enterprises features a highly affordable suite of integrated call handling and performance management applications.

Plano, Texas - OnviSource, Inc. today announced the release of OnviCenter, a low cost and all-inclusive suite of contact center products and applications, previously available as individual components through multiple vendors.
The OnviCenter product suite provides integrated capabilities in call handling and performance management. OnviCenter call handling applications provide inbound and outbound call distribution, dispatching, telemessaging, teleservices, predictive dialing, voice mail, unified messaging and interactive voice response. Quality assurance and compliance tools are offered for full-time audio and screen-captured recording, live monitoring, analysis, agent evaluation and reporting. In addition, OnviCenter offers performance management capabilities in data management, intelligent data mining, agent auto-scripting, campaign management and operations management dashboards.

"The release of OnviCenter is a major milestone in our commitment to successfully deliver a highly affordable and all-inclusive suite of contact center applications, much like what low cost personal computers and integrated office software products did for office software applications," said Ray S. Naeini, Chairman and CEO of OnviSource. "OnviCenter demonstrates that traditional, standalone contact center technologies can be unified and simplified into a cost-effective and user-friendly set of solutions from a single vendor. Additionally, OnviCenter introduces innovative technologies to support new industry trends such as home-shoring and the transformation of audio content into business intelligence and actionable knowledge."

The OnviCenter suite is built on an optimized unification framework called OnviNet, which enables standard communication and interactions between its applications and components. OnviNet's open architecture allows contact centers to protect their investment in capital equipment by supporting the addition of standard open applications or technologies.

OnviCenter's contact center applications are created from integrating, optimizing and enhancing proven products from two OnviSource subsidiary companies, Davacord and CadCom Telesystems. OnviCenter integrates and enhances AccuCall call handling applications from CadCom Telesystems with DigiVoiceXE recording, quality assurance and compliance applications from Davacord. Such integration is further enhanced with new performance management applications. OnviCenter maintains full compatibility with current releases of AccuCall and DigiVoiceXE applications.

"Small to medium enterprises and larger enterprises with distributed smaller contact centers require all-inclusive and affordable solutions," said Stan Jasinski, President of OnviSource's Product Solutions Division. "OnviCenter is highly affordable and achieves a lower total cost of ownership due to a migration toward all-software solutions, utilization of highly innovative technologies and the elimination of costly hardware components."

About OnviSource
OnviSource, headquartered in Plano, Texas with operation centers in Enid, Oklahoma, is a global holding corporation that owns and operates a group of strategic companies - Davacord, a global provider of integrated call recording and operations management systems and software solutions to contact centers, CadCom Telesystems, a global provider of integrated systems and software applications to contact centers; Business Solutions, which offers business outsourcing services in sales, marketing, customer support and business operations to telecom service providers, as well as providing telecom access services to business enterprises; and Axius Portals, which offers comprehensive hosted telecom and contact center portal application services . The company provides solutions to thousands of customers and business enterprises worldwide and expects to sustain the significant annual growth it has previously enjoyed. For more information, please visit: www.onvisource.com

For more information contact:
Ron Jenkins, JWT Technology
Tel: 214-855-5155
Email: ron.Jenkins@jwttech.com