OnviSource enables companies to cost-effectively optimize, automate and unify their customer interactions, business transactions and processes for their contact centers, back offices and IT organizations through software products, cloud services or outsourcing solutions. Founded in 2004, the company continues to experience consistent growth and profitability.
The company has a well-established and active customer base with over 1,100 installations in a broad range of industries, such as contact centers, federal-state-local government agencies, financial/banking, debt management, energy/utility, healthcare, answering services, hospitals/emergency/dispatch services, public safety, automobile, telecom, transportation, retail, business/commercial/residential services, IT and construction.
OnviSource has been recognized by leading industry analysts, such as DMG Consulting and Ventana Research, and has been ranked as a "top contender" and "hot vendor". The Company has placed significant emphasis on customer satisfaction and loyalty, offering special "customer lifecycle assistance services", resulting in a growing and stable customer base with a high rate of repeat business and customer satisfaction.
OnviSource headquarters are located in Plano, Texas (North Dallas area), with an operation center in Enid, Oklahoma. The Company's customer service, data centers and contact centers are distributed between the two locations in order to offer redundancy and rapid disaster recoveries.
The Company has successfully implemented a diversified business model to offer software products, cloud services and contact center outsourcing solutions. OnviSource utilizes both internal and external data centers in order to offer its solutions as cloud services. Company also owns and operates its own contact centers in Texas and Oklahoma, and has been providing award-winning contact center BPO services to a number of large and nation-wide telecom and cable companies for the last 10 years. Additional advantage of owning and operating our contact centers is gaining best practices and "know-how" from a real world environment. This knowledge is then transformed into our advanced software solutions and customer assistance programs.