Ray Naeini is Chairman and CEO of OnviSource, responsible for the company's vision, strategic directions and managing all aspects of the company. Ray has over 28 years of experience in telecom, call center and software industries serving public, private and venture-backed companies as Chairman, CEO, President or Senior Executive. Ray has successfully developed and grown telecom and software businesses on a global basis by creating, marketing and delivering innovative technologies and solutions such as wireless prepaid products, managed services, enterprise software applications, multimedia messaging, intelligent network platforms, contact center software products, and comprehensive and advanced analytics and customer experience management solutions.
Ray is also Chairman and CEO of Omvix Group (an Investment and Business Management Company with investments in OnviSource and other business entities) and a Board Member and an Investor in VoiceAcuity Corporation (a voice intelligence and analytics software company). Ray has held several other board member and chairman positions in the past, including serving as an Executive Board Member with Southern Methodist University (SMU) School of Engineering in Dallas, Texas, and Chairman of the Board of Directors with Davacord, Inc.
Prior to OnviSource, Ray served as President of InterVoice-Brite NSD (a $250MM public and global telecom and enterprise application provider), as the CEO and President of Nexidia, Inc. (a private company offering speech analytics software solutions to call center and government intelligence markets), and as President of Intellicall, Inc. (an $85MM public telecom company). He also co-founded a startup parallel processing Computer Company, leading to a successful IPO.
Ray has been guiding OnviSource with the vision of pioneering the industry in delivering intelligence and automation to enterprises and contact centers, offering “cost effective enterprise-wide and analytics-based solutions in customer experience management and workforce optimization, automation and unification - delivered as software products, cloud services or outsourcing (BPO) solutions”.
Ray has actively led the company to a strong, profitable and growth-oriented business entity based on a unique vision, innovation-at-all-levels, systematic business process management, emphasis on customer loyalty, a highly ethical and uncompromised value system, employee well-being and growth, and high standards of performance.
Anita Hubbard is the Executive Advisory Board Member for OnviSource. Anita participates in developing and contributing to major company initiatives, strategic directions and corporate-level projects for all divisions.
Anita joined OnviSource in 2008, and has progressively served in a variety of executive positions responsible for major contributions to the company’s growth and revenues, including EVP for business management, executive in charge of the software support services, Business Process Outsourcing services, corporate affairs and marketing. Earlier she operated as the Division Vice President of the Business Solutions Division, contributing significant growths and revenues while offering Business Process Outsourcing (BPO) services.
Prior to joining OnviSource, Anita served in various financial and accounting management positions for Baron and Budd, P.C. Since 2002, she served as a principle with Omvix Group, Inc., conducting extensive research, planning and implementations in contact center business management, financials and industry trends. This resulted in major contributions to the incorporation of OnviSource by Omvix and its subsequent acquisition initiatives.
Anita holds a Bachelor of Business
Administration in Finance from the Cox School of Business, Southern
Methodist University in Dallas, Texas.
Art Yri is responsible for implementing and
delivering OnviSource's product vision in enterprise-wide
optimization, automation, and unification. He oversees all
functions related to the planning, development and deployment of
all products, including strategic and tactical planning, product
management, product development and deployment, and technical
Art has over 20 years of experience in
telecommunications and software technologies. Prior to joining
OnviSource, he held senior level positions at Nortel, the Bell
companies, Intellicall, InterVoice-Brite and NAC. He has managed
the development and deployment of various software and telecom
products on a global basis - from conception to implementation and
with a complete understanding of technical, cultural and
He also founded and managed an engineering
design and consulting company. Many of Art’s innovations
resulted in substantial savings, multi-million dollar contract
awards and significant revenue increases. Art was the first
non-Ameritech employee to receive the prestigious “Whatever
It Takes” service award.
Art holds a Bachelor of Science from North
Dakota State University in Fargo and a graduate degree in
electrical engineering from the University of Texas in Dallas.
Roger Dennis serves as Vice President of finance
and accounting and is responsible for financial management,
accounting, compliances and reporting functions of OnviSource. In
his role, Roger oversees financial planning and budgeting, all
aspects of accounting, financial reports, independent audits,
internal controls, and cost and working capital management. He is
also chartered with establishing a high degree of integrity,
transparency and compliances of company's accounting practices and
Roger has over 30 years of experience in
accounting and financial management. He has served as a Chief
Financial Officer or senior executive in charge of finance and
accounting for small to large public and private companies in the
service and manufacturing industries.
Prior to joining OnviSource, Roger spent the
majority of his career at various subsidiaries of Raytheon Company.
He also served as CFO for a manufacturer of high performance marine
vessels, as well as founding and managing a business service
company providing accounting, tax and other business services.
Roger graduated from the University of Tulsa
with a BSBA degree in accounting.
Sherry Pippin, in addition to overseeing
OnviSource's HR and administration functions, is responsible for
company's Competency Management Program; as well as company's Value
System initiatives and compliance. In her role as the champion for
company's CMP, Ms. Pippin works with all organizations and develops
company's human capital requirements, staffing, training and
continuous Performance Improvement Programs comprised of employee
well-being and career development initiatives. She is also
responsible for working with all managers and employees and
establishing and maintaining OnviSource's Value System through
training, assessment and improvement programs.
Ms. Pippin joined the companies that were later
acquired by OnviSource and during their early growth stages in
1988. She has over 20 years of experience in employee programs and
benefits, HR management, employer regulatory compliance and office
management with various companies in manufacturing, software and
telecom industries. Prior to OnviSource, Ms. Pippin managed human
resources and administration offices for Ag Chem, Inc. and F. H.
Stolze Manufacturing Company.
Sherry studied management and business
administration at Brown Mackie Business College, Marymount College
and Western Montana College.
Bob Brittan is responsible for
OnviSource’s branding and marketing functions including
strategic marketing, brand establishment, lead generation, sales
support, marketing communications and materials, SEO and Internet
Marketing. He works with all internal organizations to develop
“Go-To-Market” strategies, plans, sales campaigns and
cohesive branding and messaging.
Bob has over 20 years of experience in
technology, product, and general marketing as well as product
management. Prior to joining OnviSource Bob has worked for
Rockwell (SSD) Electronic Commerce Division, Symon Communications
(now RMG Networks) and as a consultant in the contact center and
digital signage industries contributing to the success and growth
of many organizations.
Bob has two Bachelor of Science degrees in
Radio-Television Production and Speech Education from Southern
Illinois University, an Executive MBA Certification in
Telecommunications Technology, Systems, and Management from DePaul
University, Chicago, IL, and Internet Marketing Certification from
Collin College, in Plano, Texas.
As the Director of Contact Center BPO Services,
Maurice Drake is responsible for managing the company’s
contact center outsourcing services and its call centers in Texas
and Oklahoma. He oversees contact center critical functions,
including workforce development and client relation management, as
well as outsourcing program management, compliances and
performance. He is in charge of the utilization of
OnviSource’s own products in Workforce Optimization,
Automation, Management and Unification, in order to significantly
improve the company’s contact center performance, revenues
and client satisfaction.
Maurice has had a progressive career within
OnviSource and has served in various and critical positions and
contributing to the success of company’s outsourcing
services, including Training Manager and Program Manager.
Maurice has over 12 years of experience in
contact center B2B and B2C sales and management experience. Prior
to joining OnviSource, Maurice held management positions with Foot,
Inc. and Family Christian Book Store, focusing on retail
merchandising, recruitment and retention, operations and
Jimmy Walsh is the Director of Operation and
Customer Services. He is responsible for Company’s customer
support programs, including order fulfillment, program management,
deployment projects, technical services and customer focused
programs. He is also a member of Company’s Customer Advocacy
Program in charge of delivering the company’s vision in
customer loyalty initiatives and customer lifecycle assistance
services. With over 25 years of telecommunication experience prior
to joining OnviSource, Jimmy has held various management positions
in Operations and Sales Engineering with companies specializing in
delivering enhanced service applications for major
telecommunication and information service providers.
His technology background includes several years
of speech recognition research, interactive voice response
applications, and search engine marketing.
Walsh holds a Bachelor of Science degree from
the University of South Carolina, with a double major in computer
science and mathematics. He is a member of the Phi Beta Kappa
honor society for liberal arts and sciences.
Brian Severson is responsible for the
company’s product management function which includes product
strategic direction, product planning and product lifecycle
management - from the concept to development, rollout, field
performance and product end-of-life process. His mission is to
continuously develop a deep understanding of the market and the end
user requirements and needs, and deliver solutions that meet or
exceed expectations. With over 20 years of experience in a mixture
of technology and customer experience, he successfully combines end
customer needs with the technical solutions.
Brian joined VoiceLogger/DavaCord (later
acquired by OnviSource) in 2004. Prior to joining OnviSource, he
held various technical and management positions with companies such
as Southwestern Bell, Sprint PCS, CompUSA, and Telcore.
Brian has served in multiple and progressive
positions at OnviSource. He began his professional career with the
company as a Product Engineer responsible for product deployment
and customer relation management. He was soon promoted to Manager
of Technical Services and Product Deployment where he managed
company’s centralized customer service and technical support
department. Upon demonstrating exceptional customer relation
skills and technical knowledge, Brian transitioned into the role of
Director of Operations. His progressive and combined
experience in technology, product rollout and customer requirements
earned him a promotion in 2014 as Director of Product
Brian studied Criminal Justice at Tulsa College
in Tulsa, Oklahoma and computer sciences at Tarrant County College
in Arlington, Texas.