Back Office Services

OnviServ Back Office Solutions Enhance Your Customer Care

OnviServ offers complete back office outsourcing solutions that enable you to focus on your customers. These solutions combine integrated document management, data entry and transaction processing capabilities with process expertise and workflow management to help your back office model evolve into a comprehensive customer management solution. We apply our industry expertise and insight to help you improve your customer service.

• Accelerating correspondence turnaround times
• Improving the reply process with preformatted responses
• Tracking customer correspondence history
• Reducing mail processing resources and costs
• Streamlining business processes

Order Provisioning Solutions

If you're spending too much time and effort on provisioning orders, OnviServ can help. With our comprehensive end-to-end solutions, you can streamline and accelerate your processes and reduce errors. Our order provisioning solutions can help communication and media services providers:

• Reduce costs
• Accelerate the order cycle
• Improve order accuracy
• Enhance skilled resource utilization
• Increase customer satisfaction

Account Maintenance Solutions

Contract renewals represent a valuable revenue stream. OnviServ offers a reliable, scalable and secure method for maintaining virtually any type of contract. Our team of experts will analyze your current process and redesign it to deliver a fully integrated solution that incorporates automated workflow.

With our Account Maintenance Solutions you can:

• Reduce labor and processing costs
• Utilize a single platform for managing paper and electronic contracts
• Accelerate contract processing turnaround times
• Improve accuracy and workflow